Project Name :  Helpdesk
  Project Task :  Online helpdesk for buying products
  Software Used :  PHP, MySQL
  Operating System :  Windows XP SP2
 
  Project Description:

In the index page (select the user type) and login if not registered for user or affliate. On login, the user is shown with

view product page, that has the dropdown box, select the product type, the below screen comes. The user views

the product and clicks the one that he needs to buy. On Clicking the “Buy Product” button the ticket creation page

comes, that will be creating the ticket for that product for that user. If needs the user can enter notes. The user can

view his tickets by clicking the “My Tickets” menu

 
  Features of Dashboard:
 

The admin can select multiple affiliate and view, and also the customer details for the selected Affliate.

   
Screen 1
 

Clicking the product menu, the products can be viewed by the admin, and he can edit the products 
by clicking the edit product button. 
The Product menu, internally contains many functions such as 
  • Create new product type
  • Remove product type
  • Add product
  • Edit Product
  • Remove Product
These functions are found in the content menu on clicking the “product” menu in the header.

   
Screen 2
 

On clicking the “User” menu in the header, the admin can view the users registered. On clicking the View Ticket menu in the header, the admin can see the tickets in particular or can view all tickets. And he can add notes in clicking the ticket number

QualityPoint Technologies

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